Question: What Do I Need To Know To Be A Help Desk Technician?

What do I need to know for a help desk job?

12 traits hiring managers look for in help desk job candidatesA real desire to help people.

Works ‘with’ and not ‘for’ the customers.

Positive and optimistic approach to problem-solving.

Creates and cultivates a playful and relaxed work environment.

Collaborative team spirit.

Passion for the product.More items…•.

How much does entry level IT job pay?

An entry-level Information Technology Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $47,473 based on 266 salaries.

What does an entry level job pay?

According to Glassdoor, the average entry-level job salary in the U.S. is $28,000, but that doesn’t necessarily mean that’s what you’ll make at your first post-college job.

What does a IT Help Desk do?

A help desk is a resource intended to provide the customer or internal user with information and support related to a company’s processes, products and services. The purpose of a help desk is to provide a centralized resource to answer questions, troubleshoot problems and facilitate solutions to known problems.

Are Help Desk jobs good?

Working the IT help desk can be a great entry-level job. … It could also mean performing routine maintenance of a company’s computer networks and internet systems or teaching staff how to use new technologies. It’s a good gig, and it can be fulfilling.

What certifications do you need for IT help desk?

Job board survey results (in alphabetical order, by certification)CertificationSimplyHiredIndeedACMT (Apple)128329HDI-CSR (HDI)266522ITIL Foundation (ITIL)639795Microsoft 365 Certified: Modern Desktop Administrator**1872131 more row•Jun 18, 2019

What makes a good IT support technician?

Virtually every organization needs an IT technician to support and maintain its computers, and networks. Make sure you look for these five critical traits in a new employee: self-discipline, problem-solving skills, attention to detail, great communication skills, and a passion for technology.

What is the quickest certification to get?

Here’s a list of 7 quick certifications that pay well:Certified Phlebotomy Technician (CPT) Training time: 11 weeks. … Professional Coder. Training time: 20 weeks. … Pharmacy Technician Professional. … Medical Assistant. … Medical Front Office Administration Specialist. … Behavioral Technician Specialist. … Patient Care Technician (PCT)

What is a good entry level IT job?

A Guide to Landing 8 of the Best Entry-Level IT JobsHelp desk analyst. Many tech workers have debuted on the help desk. … PC technician. … Computer operator. … Software developer. … Technical writer. … Front-end web developer. … Quality assurance (QA) analyst. … Database administrator (DBA)

What skills do you need to be a help desk technician?

To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more. The help desk role is not an easy one.

What is a help desk job like?

Help Desk Skills & Responsibilities Diagnose computer errors and provide technical support. Troubleshoot software, hardware and network issues. Train end-users how to setup and use new technologies. Backup and restore an organization’s data files and systems.

What are the best IT certifications to start with?

10 entry-level IT certs to jump-start your careerCisco Certified Technician (CCT)Cisco Certified Network Associate (CCNA)CompTIA IT Fundamentals+ (ITF+)Comp TIA A+CompTIA Network+CompTIA Security+Microsoft 365 Fundamentals.Microsoft Technology Associate (MTA)More items…•

What do help desk jobs pay?

An early career Help Desk Technician with 1-4 years of experience earns an average total compensation of $16.90 based on 3,146 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $19.47 based on 966 salaries.

What are the easiest certifications to get?

Easy certifications to obtainFirst aid certifications.Project management certifications.Software certifications.Government certifications.Notary public certification.Forklift operator license.Programming certifications.Marketing certifications.More items…•

How do I get a help desk job with no experience?

7 Tips for Getting Into IT With Zero ExperienceRe-examine and Apply Your Past Experience to the IT Industry. … Get Industry Certifications. … Your Degree in Another Field May Be a Huge Asset. … Be Open to Starting at the Bottom. … Don’t Forget the Power of Networking. … Teach Yourself Relevant Tech Skills. … Look for Crossover Positions. … We can help you open the door to an IT career!More items…•